Mystery Shopping Programs
Spint designs tailored Mystery Shopping programs to meet your needs, ensuring a cost-effective return on investment. Our services measure customer touchpoints such as face-to-face, phone, email, web inquiries, and lead generation.
Mystery Shops can focus on Sales, After-Sales, Product Knowledge, Integrity, Pricing, or infrastructure, in B2B or B2C contexts. Key considerations include Customer Experience, Sales Performance, Pricing Research, Trade Marketing, Brand Recommendation, and POS Compliance.
Extensive Experience
Our extensive experience throughout different types of sales channels and industries enables us to provide you with tailor-made solutions.
Carefully selected and trained Mystery Shoppers will visit your store, dealership, restaurant, on agreed times and days to evaluate these touchpoints.
Our Shoppers are carefully trained to observe experience and measure any customer service process to assess performance against specific criteria, and to report back on their experiences in a comparable, consistent, detailed and objective way.
Would you like to find out more about our specific Mystery Call, Mystery E-mail or Lead Generation programs? Contact us directly!