Dependent on your needs, Spint can advise you on focused and efficient Mystery Shopping programs, with a cost-effective return on investment.

Our Mystery Shopping services incorporate different techniques for the measurement of various customer touchpoints: face-to-face contact, telephone calls, e-mail contact, web-based enquiries, lead generation…

The ‘Mystery Shops’ can have different focuses: it can have a focus on the Sales interactions, After-Sales Services, Product Knowledge, Integrity, Pricing and/or infrastructure and environment. Be it within a B2B or B2C environment.  The following are considered: Customer (Service) Experience, Sales Performance, Pricing Research, Trade-Marketing Performance, Brand Recommendation, Infrastructure & POS Compliance,

Our extensive experience throughout different types of sales channels and industries enables us to provide you with tailor-made solutions. Carefully selected and trained Mystery Shoppers will visit your store, dealership, restaurant … on agreed times and days to evaluate these touchpoints.

Our Shoppers are carefully trained to observe experience and measure any customer service process to assess performance against specific criteria, and to report back on their experiences in a comparable, consistent, detailed and objective way.

Would you like to find out more about our specific Mystery Call, Mystery E-mail or Lead Generation programs? Contact us directly!